Frequently Asked Questions
Monthly rent can be paid via direct bank transfer using the following details (you MUST use your last name and space number as reference)
Account name: COBRADOR PTY LTD
BSB: 014 734
Account No: 3819 34199
Alternatively, payments can be made using cash or credit card in the office. Credit card payments can also be made over the phone or set up as automatic monthly payments. We accept EFTPOS, Visa, Mastercard and Discover. We do not accept American Express cards.
One month is the minimum rental period for storage.
Rent must be paid on or before the rental term is commenced. You will then be invoiced 9 days before your rent is due.
If the account is not paid in full after 42 days from the rent due date, the Facility Owner – Cairns Beaches Storage – may enter the space and sell/dispose of goods as per Clause 23 in the Standard Storage Agreement.
Administration fees are added after 14 days of the due date not being paid in full
There is a $100 security deposit which is fully refundable once the storer vacates if the space is left in a clean condition and no excess storage fees are unpaid.
No, the rental prices are GST inclusive.
NO – the company we used to use for insurance has stopped offering insurance for self storage customers
Goods are stored at your own risk – We do recommend that you take out insurance cover, however, the choice is left up to you.
Yes, you can move out at any time. We ask that you give us two weeks notice, however, if this isn’t possible or doesn’t happen we prorate your rent up to the date (with notice) or up to the date +two weeks (without notice).
The rent is prorated to the date you move out as long as two weeks notice has been given and the minimum rental period of one month has been fulfilled.
You do need to provide your own padlock. We sell a range of different padlocks in our office starting at $8.
Unless otherwise advised, you have 24 hour access to your space.
Will anyone else have a key to my storage unit? Do Cairns Beaches Storage staff have access to my storage unit?
You are the only one who has access to your space.
Yes, if you are present and can give them access to your unit. If you will not be present, we need to be informed in advance of which removalist you are using and they will need to arrive within business hours of M-F 8:30-5pm for us to allow them access to the building. You will need to organise a lock with your removalist (you can give them an open one and keep the keys). We will NOT hold onto keys – even temporarily.
We will be happy to assist you in finding the right size storage unit and will allow you one week’s grace period to move from one unit to the other without paying additional rental fees.
We take reservations two weeks in advance, with the $100 security deposit. During busy times this may not always be possible – please enquire.
The access is 24 hours a day.
All our sheds are enclosed, they are cleaned and pest controlled before anyone moves in.
There is 24 hour video surveillance, a security fence around the perimeter of our outdoor storage and each tenant is given their own code or security fob to get in.
We don’t assist with moving, however, a removalist can be hired to do that for you.
We have plenty of reliable local and interstate removalists we can recommend.
None of the units/spaces have power.